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IT Service Desk Analyst – Wallingford TB41

Posted: 10/04/2018
Salary: £17,000 - £21,000
Contract: Full Time Permanent
Department: IT
Location: The Springs Golf Club Wallingford Road, OX10 6BE Oxfordshire OX10 6BE
Number of Jobs: 1
Work Hours: Full time, variable
Organisation: Darwin Escapes
Industry: Leisure, IT

Key responsibilities

  • Provide IT support to employees across the company, including over emails, on the telephone and face to face
  • Monitor and prioritise support incidents and enquiries, escalating higher where necessary
  • Work in an organised, efficient manner and keep accurate records of incident progress
  • Perform basic IT housekeeping and maintain up to date documentation
  • Develop familiarity with a wide variety of IT systems to provide support at all levels of the business
  • Liaise with third parties where required to ensure issues are resolved

Step 1

Step 2

Click Here to type your National Insurance Number, eg NI123456C

Driving License

Click Here to inform us of any driving endorsements you may have

Education & Employment

Are there any restrictions on you taking up employment in the UK? Yes / No (if yes, provide details)
Please tell us why you feel particularly suited to the role, outlining your skills and achievements to date and how they would be beneficial to Darwin Escapes
Please tell us your work availability, eg Monday to Friday 9am - 5pm or eg Monday, Wednesday, Friday, Saturday, Sunday 9am to 9pm
Please note here your leisure interests, sports, hobbies, and other pastimes etc.
Where did you hear about us e.g (google, Friend etc) If friend or family member, please state their name

Step 3

Please enter "NA" if not applicable ?
Please provide details and results of any examinations taken, including craft or industry specific training
Please enter "NA" if not applicable ?
Have you ever worked for Darwin? Y/N. If you have then please give details here including dates to and from.
Please enter "NA" if not applicable ?
Tell us about your employment history. Give dates from / to and reasons for leaving.


Please state the names and addresses of two referees, one of which must be your current employer. (Please indicate if they can be contacted prior to interview / job offer Yes/No).
We also reserve the right to approach any former employer we consider appropriate to the position applied for.

Reference 1

Click Here to tell us the details of your first reference and whether they can be contacted prior to interview

Reference 2

Click Here to tell us the details of your first reference and whether they can be contacted prior to interview
Please note any other employment you would wish to continue with if you were to be successful in obtaining this position

Step 4

Equal Opportunities

We are an equal opportunity employer. The aim of our policy is to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, creed, nationality, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, age or disability, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Our selection criteria and procedures are frequently reviewed to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities.

All employees are given equal opportunity and are encouraged to progress within the organisation.

We are committed to an ongoing programme of action to make this policy fully effective. To ensure that this policy is fully and fairly implemented and monitored, and for no other reason, would you please provide the following information:

Confidential Information

The following constitutes part of the application form. However, due to its sensitive nature this information will be retained within the HR dept, as will the attached Equal Opportunity Monitoring form. The information will be used as part of the company short-listing process only where relevant to the role applied for.

Please note any criminal convictions except those ‘spent’ under the Rehabilitation of Offenders Act 1974. If none, please state none. In certain circumstances employment is dependent upon obtaining a satisfactory basic disclosure from the Criminal Records Bureau.
Please list any diseases, disorders, allergies, muscular or muscular skeletal injuries from which you have suffered or do suffer. Please also detail any form of medicine, drugs or treatment you are currently and / or regularly receiving which may affect while taking, or by failing to take, your ability to carry out the duties of the role applied for


Enter your name as your e-signature


Declaration (Please read this carefully before submitting your application to us)

1. I confirm that the above information is complete and correct and that any untrue or misleading information will give my employer the right to terminate any employment contract offered.

2. I agree that the company reserves the right to require me to undergo a medical examination. (Should we require further information and wish to contact your doctor with a view to obtaining a medical report, the law requires us to inform you of our intention and obtain your permission prior to contacting your doctor). I agree that this information will be retained in my personnel file during employment and for up to six years thereafter and understand that information will be processed in accordance with the Data Protection Act.

3. I agree that, where appropriate, the company may apply to the Criminal Records Bureau for a disclosure and to previous employers for references.

Unfortunately the form has noticed some issues, please rectify

Job Description

Darwin Escapes has a position available within their extensive IT department for an IT Service Desk Analyst to join their team at one of the following five star resorts; The Springs Golf Club in Oxfordshire, Cheddar Woods Resort and Spa in Somerset and Talacre Beach Holiday Home Park in North Wales. The location of the role will be based on the location of the successful candidate.

This is an excellent opportunity to join an established team and learn from experienced members of the team, including improving current IT knowledge as well as leaning new skills.

The IT team at Darwin Escapes provides a number of technical services to the guests and staff within the parks to enable each resort to offer a fantastic five star service. With the company growing at a fast paced, and locations across the UK the IT department is growing alongside leaving endless career opportunities for anyone demonstrating the right aptitude and attitude.

This position is perfect for a current Service Desk Analyst, who is dedicated and enthusiastic about learning new skills and bringing ideas to the team who is currently working within a helpdesk or IT based position or has experience with this.

We are looking for someone who is hard working, motivated and proactive in achieving team and personal goals, enthusiastic and willing to learn new skills.

This role will be based at The Springs Golf Club, however there may be a need to travel occasional to other parks within the group. A full UK driving license will be essential for this.

The salary for this position is dependent upon the location and experience of the successful candidate, and will be between £17,000 – £21,000

This is a permanent full time position to work weekdays, however some evening or weekend work may be necessary in order to meet deadlines.

This position is suitable for anyone searching for IT positions within a commutable distance of Wallingford.

What experience you will need
  • Experience with Windows Desktop and Windows Server operating systems
  • Previous experience with PC's, laptops, mobile phones, printers and file permissions
  • Fault diagnosis, investigation and resolution
  • Basic networking and TCP / IP
  • Anti-virus products
  • Experience in Citrix XenApp or Remote Desktop Services is an advantage but not essential
What skills you will need
  • Ability to communicate effectively with colleagues and staff at all levels of the business
  • Proven ability to manage own time and prioritise tasks effectively
  • Ability to take a hands on approach to tackling problems and finding solutions
What we offer
  • Darwin Academy training specific to job role, such as Health and Safety and Emergency First Aid
  • Good salary dependant on location and experience
  • Discount in company restaurants and facilities
Apply Now

Interested in working for Darwin Escapes and want to find out more?

Please get in touch and we will do our best to answer any questions you may have.

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IT Service Desk Analyst – Wallingford TB41

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