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IT Service Desk Analyst – Cheddar TB41

Posted: 10/04/2018
Contract: Full Time Permanent
Department: IT
Location: Cheddar Woods Resort & Spa Axbridge Road, Cheddar Somerset BS27 3DB
Number of Jobs: 1
Work Hours: Full time, variable
Organisation: Darwin Escapes
Industry: Leisure, IT

Key responsibilities

  • Provide IT support to company employees by phone, email and face to face
  • Monitor and prioritise support incidents and enquiries, escalating where necessary
  • Work in an organised, efficient manner and keep accurate records of incident progress
  • Perform basic IT housekeeping and maintain up to date documentation
  • Develop familiarity with a wide variety of IT systems to provide support at all levels of the business
  • Liaise with third parties where required to ensure issues are resolved

Step 1

Step 2

Click Here to type your National Insurance Number, eg NI123456C

Driving License

Click Here to inform us of any driving endorsements you may have

Education & Employment

Are there any restrictions on you taking up employment in the UK? Yes / No (if yes, provide details)
Please tell us why you feel particularly suited to the role, outlining your skills and achievements to date and how they would be beneficial to Darwin Escapes
Please tell us your work availability, eg Monday to Friday 9am - 5pm or eg Monday, Wednesday, Friday, Saturday, Sunday 9am to 9pm
Please note here your leisure interests, sports, hobbies, and other pastimes etc.
Where did you hear about us e.g (google, Friend etc) If friend or family member, please state their name

Step 3

Please enter "NA" if not applicable ?
Please provide details and results of any examinations taken, including craft or industry specific training
Please enter "NA" if not applicable ?
Have you ever worked for Darwin? Y/N. If you have then please give details here including dates to and from.
Please enter "NA" if not applicable ?
Tell us about your employment history. Give dates from / to and reasons for leaving.


Please state the names and addresses of two referees, one of which must be your current employer. (Please indicate if they can be contacted prior to interview / job offer Yes/No).
We also reserve the right to approach any former employer we consider appropriate to the position applied for.

Reference 1

Click Here to tell us the details of your first reference and whether they can be contacted prior to interview

Reference 2

Click Here to tell us the details of your first reference and whether they can be contacted prior to interview
Please note any other employment you would wish to continue with if you were to be successful in obtaining this position

Step 4

Equal Opportunities

We are an equal opportunity employer. The aim of our policy is to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, creed, nationality, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, age or disability, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Our selection criteria and procedures are frequently reviewed to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities.

All employees are given equal opportunity and are encouraged to progress within the organisation.

We are committed to an ongoing programme of action to make this policy fully effective. To ensure that this policy is fully and fairly implemented and monitored, and for no other reason, would you please provide the following information:

Confidential Information

The following constitutes part of the application form. However, due to its sensitive nature this information will be retained within the HR dept, as will the attached Equal Opportunity Monitoring form. The information will be used as part of the company short-listing process only where relevant to the role applied for.

Please note any criminal convictions except those ‘spent’ under the Rehabilitation of Offenders Act 1974. If none, please state none. In certain circumstances employment is dependent upon obtaining a satisfactory basic disclosure from the Criminal Records Bureau.
Please list any diseases, disorders, allergies, muscular or muscular skeletal injuries from which you have suffered or do suffer. Please also detail any form of medicine, drugs or treatment you are currently and / or regularly receiving which may affect while taking, or by failing to take, your ability to carry out the duties of the role applied for


Enter your name as your e-signature


Declaration (Please read this carefully before submitting your application to us)

1. I confirm that the above information is complete and correct and that any untrue or misleading information will give my employer the right to terminate any employment contract offered.

2. I agree that the company reserves the right to require me to undergo a medical examination. (Should we require further information and wish to contact your doctor with a view to obtaining a medical report, the law requires us to inform you of our intention and obtain your permission prior to contacting your doctor). I agree that this information will be retained in my personnel file during employment and for up to six years thereafter and understand that information will be processed in accordance with the Data Protection Act.

3. I agree that, where appropriate, the company may apply to the Criminal Records Bureau for a disclosure and to previous employers for references.

Unfortunately the form has noticed some issues, please rectify

Job Description

The IT department at Darwin Escapes has a vacancy available for an IT Service Desk Analyst to join their team.

Darwin Escapes is a fast growing company with various locations across the entirety of the UK, and is only growing further. The IT team currently play a part within all of these parks providing vital technical services. These services allow our staff to deliver the five star service we are striving for.

The job role will be based at one of three stunning parks across the UK; Cheddar Woods Resort and Spa in Somerset, Talacre Beach Holiday Home Park in North Wales or The Springs Golf Club in Oxfordshire. The location of the role will depend on the location in which the successful candidate resides.

The IT Service Desk Analyst position is ideal for anyone with previous experience in this area, or in a similar IT based role.

At Darwin Escapes, we are looking for an Analyst who is proactive, self-motivated and hard working. An advantage to the role is the ability to adapt efficiently to new situations and an eagerness to learn new skills and knowledge, coupled with being a team player who is able to work well within a team as well as working towards personal goals and targets.

A key attribute is to have a passionate enthusiasm for troubleshooting technical problems, including seeing issues through to resolution.

This is a fantastic opportunity for anyone looking to further their IT career by joining our experienced team, enabling the acquisition of new skills and knowledge.

The role will primarily be based at Cheddar Woods Resort and Spa which is just a stones throw from Cheddar Gorge itself, providing a breathtaking backdrop to your working day.

However, you may occasionally be required to travel to other UK locations within our portfolio of holiday resorts, so a full UK driving license is essential.

The salary range for this job will be £17,000 – £21,000 based on experience and the location of the candidate.

This IT Service Desk Analyst job is a permanent and full time position where you will be required to work weekdays. However, please note that occasional weekend or evening work may be required in order to meet deadlines.

This position is suitable for anyone looking for IT jobs within a commutable distance of Cheddar in Somerset.

What experience you will need
  • Experience in Citrix XenApp or Remote Desktop Services is an advantage but not essential
  • Previous experience with anti-virus products
  • Some knowledge on basic networking and TCP / IP
  • Fault diagnosis, investigation and resolution
  • Previous experience with PC's, laptops, mobile phones, printers and file permissions
  • Experience with Windows Desktop and Windows Server operating systems
What skills you will need
  • Proactively taking a hands on approach to tackling problems and finding solutions
  • Proven ability to manage own time and prioritise tasks effectively
  • Ability to communicate effectively with colleagues and staff at all levels of the business
What we offer
  • Discount in company restaurants and various facilities
  • Good salary which is dependent on experience
  • Role specific Darwin Academy training such as Health and Safety and Emergency First Aid
Apply Now

Interested in working for Darwin Escapes and want to find out more?

Please get in touch and we will do our best to answer any questions you may have.

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IT Service Desk Analyst – Cheddar TB41

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