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Our 3 night breaks start on a FridayOur 4 night breaks start on a Monday

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Customer Feedback - Thanet Well

Customer Feedback & Complaints

Anyone who has previously stayed with us at Thanet Well Lodge Retreat will tell you that customer satisfaction is our number 1 priority.

We will leave no stone unturned in our pursuit of excellence as we aim to adhere to the Darwin Escapes mantra of helping our customers “carve memories that last a lifetime”. With 5 star lodge accommodation which provides uninterrupted views of some of Cumbria’s most beautiful fells and mountains, how could you forget your time with us here at Thanet Well.

However, we know that not all holiday breaks are certain to go to plan. So if you have had an experience at Thanet Well which you feel was sub-par, then please feel free to let us know using the feedback form below. We welcome all feedback, no matter how small the issue, so that we can continuously improve the quality of the service that we provide to our much valued guests. Help us to help you…


Yes, I would like to opt-in to future communication from Darwin Escapes. We will only contact you by your chosen methods below:

Darwin Escapes keeps the interests of its customers top of mind, so you can rest assured that your data will only be used to help you and will not be shared with external parties unless otherwise requested. For more information about how your data will be utilised, please visit our privacy policy page.