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Sales After Care - New Pines

Leave Your Worries at the Gates…

Darwin Escapes is one of the fastest growing UK holiday park operators for a reason.

We have a collection of happy holiday home owner communities in each of our nine ownership locations across the UK. All of these communities are provided with the opportunity to carve a lifetime of happy holiday memories away from the stresses and strains of everyday life whilst on-site.

This wouldn’t be possible if you had to deal with every little minor complaint which you may encounter as a holiday home owner. This is why we have an experienced and dedicated team on hand at all times to offer you support around the clock. We will take on these worries so that you don’t have to. This means that you can simply focus on enjoying the life of luxury in a safe and secure environment.

New Pines Holiday Home Park is no exception, with the outstanding level of customer support we offer highlighted by our 5 star Visit Wales accreditation.

How Long Will My New Pines Holiday Home Last?

One of the questions we are most frequently asked by those taking an interest in holiday home ownership, is “how long will my holiday home last?”.

Well, as long as you adhere to the recommended simple maintenance schedule, your lodge or static caravan can in theory life a lifetime! The simple maintenance tasks you will be expected to adhere to includes simple things such as keeping the guttering clear of dirt and debris.

We work with only the best UK holiday home manufacturers to ensure high standards, with all lodges and static caravans for sale at New Pines being designed to ensure ultra low maintenance and durability without compromising longevity or aesthetic appeal.

The level of warranty you will receive on your New Pines holiday home will vary depending upon the manufacturer, but typically will include the following:

12 month warranty on new holiday home purchases

24 hour support and on-site security for our gated community of owners

10 year Gold Shield Extended Warranty on holiday lodges purchases

Dedicated assistance from our on-site New Pines team

Gold Shield Extended Warranty on Holiday Lodges

One of the exclusive benefits available to anyone who purchases one of the luxury lodges for sale at New Pines is a Gold Shield Extended Warranty. This provides benefits between the 3rd and 10th year of ownership, the extent of which will vary depending upon the manufacturer you have chosen.

This Gold Shield Extended Warranty will cover your holiday lodge from major inherent defects which may occur in the structure of the lodge. This could be anything from a defect which was not immediately apparent at the time of making the purchase, or even a recurring fault. This will typically cover the repair and maintenance of the following items in the lodge:

Wall frames

Exterior cladding


Roof insulation



Timber Joints

uPVC windows and doors

Ask Us Anything…

If you would like to ask any further questions about our legendary after sales support service or any other aspects about holiday home ownership at New Pines Holiday Home Park, then please feel free to get in touch with a friendly member of our team by completing the form below.

Simply send across your question a member of our team will endeavour to get back in touch with you with an answer as soon as possible:

Contact The New Pines Team

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Darwin Escapes keeps the interests of its customers top of mind, so you can rest assured that your data will only be used to help you and will not be shared with external parties unless otherwise requested. For more information about how your data will be utilised, please visit our privacy policy page.