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Customer Reviews and Testimonials

Your feedback is important to us…

We’d love feedback on your experience of holidays or holiday home ownership at New Pines Holiday Home Park! Customer feedback is always appreciated as it allows us to constantly improve the service we provide for everyone staying at our luxury North Wales caravan park; with the ultimate aim being to help our customers create holiday memories that will last a lifetime.

We want to make New Pines Holiday Home Park the place to go for anyone who is interested in holidays or holiday home ownership in Denbighshire, North Wales. Your feedback can help us achieve this, by helping us iron out any niggles which may surface.

A selection of our latest customer reviews and testimonials can be found below:

Latest Reviews

We recently visited New Pines holiday park for the weekend which was booked as a last minute through Hoseasons. From start to finish it was fabulous. We arrived late in the evening to find we had been allocated the very beautiful Snowdonia 3 lodge which was situated opposite the complex. We were blown away with how gorgeous the accommodation was with the extra little details such as lovely soft towels left on each bed, tea and coffee sachets in the kitchen and the toiletries left in each bathroom. Every room was decorated to the highest standard.
On the first day of arriving we had car issues and the staff were beyond helpful trying to locate tools which may help. Every member of staff we came across during our stay were very welcoming and nothing seemed too much trouble. The food in the restaurant was lovely and the evening entertainment was fantastic. The children especially loved looney balloony! We have visited many sites across wales as a family, we don’t tend to engage in the evening entertainment due having an autistic child and not enjoying the loud busy areas. New Pines had the opposite effect as it was a very calming environment being a smaller site therefor didn’t create the very busy atmosphere you gained from other parks. We made some gorgeous memories and we are already looking at re-booking to go back.

5 Darwin Escapes Review 5 stars
Reviewed 8 months ago

Fantastic Holiday!!!

Wow what a surprise. This holiday was booked at a bargain price for our family and a few friends booked as well to bring their families too. As we got such a good deal I was a little anxious as to what to expect.
Upon arrival you are greeted by a lovely set of metal secure gates that you need to gain access through to get onto the site. This instantly makes you feel safe on this site. Also as it was Halloween there was decorations all over the gates which added to the effects.
Once entering reception I was greeted by a very friendly lady who presented me with a cute little suitcase which contained all the information i required along with my van key and passes. As an added bonus we had arrived 30 mins early and our van was already ready.

When we arrived at the van we couldn’t believe our luck. (Swallow fall 2) what a lovely van. It was very modern with all the mod cons including flat screen tv’s in the bedrooms as well as the loving room, a washer/fryer, a full size fridge freezer, and the added essentials of bin bags,cloths, washing up liquid and toilet roll. The van was lovely and warm with very good double glazing and central heating. If there would be anything negative to say about the van it would be there wasn’t any empty cupboards in the kitchen to store food but it most definitely did not impact out holiday or the positive experience we had.

The site itself was beautifully clean and well maintained the park at the entrance of the site was fantastic for the kids.

Now for the evening entertainment. What a cracking set of guys. I would just like to say Johnny, Connor and Dom are amazing and really worked hard to build a relationship with all the children and even the adults to make everything that little bit more personal. When they did all the dance routines they really gave it their all and you could see how passionate they were about making it an enjoyable experience for all the guests. My son has never been interested in the evening entertainment before but asked to go every night this time. Even when there was hardly any guests there they didn’t give up and still gave it their all which really showed and made it so much better.

So all in all we had an amazing time and would love to visit again. I would definitely recommend this site..

5 Darwin Escapes Review 5 stars
Reviewed 8 months ago

Just had a lovely 4 night stay in a Swallow Fall 2 caravan. Everything you would need and more. Lovely and clean, staff very helpful and pleasant, very quiet park and looking forward to staying again next year.

5 Darwin Escapes Review 5 stars
Reviewed 2 years ago

I have been a few times recently in a relatives caravan and would just like to say what a lovely quiet relaxing place it is and also how cute charlie bear is my children love him but most of all would like to thank the entertainers dom and connor because the effort they put into the dances to make the children laugh is fantastic my children love their crazy personality.

5 Darwin Escapes Review 5 stars
Reviewed 2 years ago

We have just bought a caravan on New Pines, we are very pleased we our purchase.
We have just had the most loveliest dinner tonight.Thank you for your good guest service however we are very disappointed with the poor opening times of the facilities during the off peak months. We can’t eat here tomorrow as it is closed.

5 Darwin Escapes Review 5 stars
Reviewed 3 years ago

We have just bought a holiday home on the New Pines we have had two very relaxing weekends with family and friends. We really are very pleased with the beautiful site and wonderful staff, can’t wait for our next weekend.

5 Darwin Escapes Review 5 stars
Reviewed 3 years ago

We have been in pines for 22 years!!!! Loved it as a child and have so many wonderful memories.

5 Darwin Escapes Review 5 stars
Reviewed 3 years ago

It’s all about knowing we have somewhere to get away to at the end of a busy week at work.

5 Darwin Escapes Review 5 stars
Reviewed 3 years ago

You feel the pressure lift as you enter through the electronic gates and capture the site of the well maintained landscaping.

5 Darwin Escapes Review 5 stars
Reviewed 3 years ago
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