Frequently Asked Questions
If you have a question about Keswick Reach Lodge Retreat, then please feel free to check out the answers below to the questions that we get asked most frequently at our stunning Lake District resort:
Can you use bicycles around the resort?
Yes you can, but please follow the same rules around the resort as you would use outside of it. We’d strongly advise that you wear helmets and reflective clothing if you or any other members of your party are planning on using bikes, heelies, scooters or skateboards. We also advise that children be supervised at all times.
Holiday Break Questions
Are pets allowed to stay with us at the resort too?
Yes, pets are more than welcome to stay at our resort with a number of pet friendly lodges available for holiday makers.
We do however request that you include your pet on your booking when arranging your stay at Keswick Reach. For more information about this and our policies, please give us a call on 01768 776 510.
It is also worth highlighting that pets are also permitted inside the Copper Fells Bar, which is located on-site.
Are Towels Provided in the Lodges in Keswick Reach?
Both towels and bed linen are provided in all of our accommodation at Keswick Reach Lodge Retreat. We also provide towels for guests using our Ammara Spa treatment rooms and Relaxation Suite.
Are you allowed BBQs at Keswick Reach?
Unfortunately, BBQs are not permitted at Keswick Reach Lodge Retreat on account of us being in an environmentally sensitive area of the Lake District National Park.
How far away is Keswick from Keswick Reach Lodge Retreat?
Keswick Reach Lodge Retreat is located approximately 10 miles away Keswick itself. This journey takes about 15 minutes normally by car.
How far away is the nearest train station?
Carlisle Citadel railway station is approximately 22 miles from our park.
Is there a shop at the resort?
Keswick Reach offers a range of locally-sourced goods including everyday essentials and a selection of gifts such as jams, chutneys and miniature spirits.
Is there a supermarket close to Keswick Reach?
There is a Co-op and Booths supermarket located in the town of Keswick, a Sainsbury’s and Aldi in Cockermouth, and a Morrisons and Asda in Workington.
Is there parking available next to each holiday lodge?
Each of our Keswick lodges have their own parking space. Additional parking is located throughout the park.
Is there Wi-Fi available?
While signal strength cannot be guaranteed, we do provide Wi-Fi free of charge to all guests.
Do you sell gift vouchers?
Yes, we offer them across our different departments, please contact firstname.lastname@example.org for more information
What is Darwin Escapes Dog Policy?
Keswick Reach is a great location for dog friendly holidays in Keswick. However, we do have a few rules to ensure the park can be enjoyed by pet-owners and non-pet-owners alike.
We ask that no dogs, pets, or animals of any kind may occupy a non pet unit without the prior permission of the Park Manager. (This can be achieved by including your pet on your booking form to ensure you are allocated a pet-friendly unit).
a. Where allowed, all pets must at all times be kept under proper control and must not enter any facility building. (excluding guide dogs)
b. Dogs must be kept on a lead at all times (unless in the dedicated dog areas) and prevented from fouling.
c. All fouling should be disposed of immediately in an appropriate manner.
d. In accordance with the Dangerous Dog Act 1991, the following breeds of dog are not permitted anywhere on the park at any time: Pit-bull Terrier Japanese Tosa, Dogo Argentino, Fila Braziliero as well as any other breed at the Park Manager’s discretion.
What is the check in time at Keswick Reach?
Check in is at 4pm. If this is going to be a problem for you, please call our reception team to discuss in good time prior to your arrival on 01768 776 510.
What is the check out time?
Check-out is at 10am.
Can I see the Copper Fells Restaurant menus online?
Yes, you can view both our lunch and dinner menus online on the Copper Fells Bar & Brasserie page.
Do I have to pay to use the gym?
A free Gym pass is available to all holidaymakers staying at the resort, for a £10 returnable cash deposit after completing a short induction during Reception opening times.
How much does it cost to book the Relaxation Suite?
The adults-only Relaxation Suite can be booked at a price of £10.00 for one hour.
Is there a treatment menu available online for the Ammara Spa?
Yes, and there are a range of treatments available. The treatment menu is available to view on our Ammara Spa page.
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