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Customer Reviews – Hawkchurch Resort

Hawkchurch Resort & Spa Reviews

We think that our resort is pretty special, but you don’t just have to take our word for it.

You can view the latest customer reviews of Hawkchurch Resort & Spa below which have been sent in by our previous holiday guests and the existing members of our exclusive community of holiday home owners.

Find out what it feels like to to wake up every morning to stunning views of the Axe Valley…

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Latest Reviews

Second time this year for a five day break, this last one at very short notice after being extremely let down on another site, not Darwin Escapes. Staff and lodge were great again, will return very soon.

Second time this year for a five day break, this last one at very short notice after being extremely let down on another site, not Darwin Escapes.
Staff and lodge were great again, will return very soon.

5 Darwin Escapes Review 5 stars
Reviewed 4 weeks ago

Had a great few days at Hawkchurch, very nice lodge apart from height of tv made it difficult to watch for long, instructions for most things in back off welcome book except for the oven. Staff were very welcoming and efficient. Will return.

Had a great few days at Hawkchurch, very nice lodge apart from height of tv made it difficult to watch for long, instructions for most things in back off welcome book except for the oven. Staff were very welcoming and efficient. Will return.

4 Darwin Escapes Review 4 stars
Reviewed 4 weeks ago

Just got back from our third visit this year, again had a great time although our Marple lodge was not to the usual standards, toaster damaged and only working one side, odour from wash basin in ensure shower room, just put the plug in after use to ... read more

Just got back from our third visit this year, again had a great time although our Marple lodge was not to the usual standards, toaster damaged and only working one side, odour from wash basin in ensure shower room, just put the plug in after use to alleviate the smell as only there for a weekend, the sofa cushions were very badly stained and even when we turned them over they were bad, shame other users are not more careful. One thing that others have mentioned previously is that the window blinds above the beds are away from the wall and allow early morning daylight and night time external lighting to streame in. All reported to the team so should be sorted. Will still be returning but will avoid the Marple lodges.

3 Darwin Escapes Review 3 stars
Reviewed 4 weeks ago

We have just returned from a long weekend in lodge 71 beautiful accommodation and surroundings first class spa. A birthday surprise from my husband and our first visit. Let down by cleaning/maintenance issues. Cobwebs on several ceilings spring brok... read more

We have just returned from a long weekend in lodge 71 beautiful accommodation and surroundings first class spa. A birthday surprise from my husband and our first visit. Let down by cleaning/maintenance issues. Cobwebs on several ceilings spring broken on kitchen bin. Extract fans dirty. Slat missing on blind in lounge. Water stained skirting board in bathroom. Wall damaged and marked under tv in bedroom. All reported to reception. I have photographs if required. We will definitely stay again and hopefully issues will be addressed.

3 Darwin Escapes Review 3 stars
Reviewed 4 weeks ago

As a Birthday treat my partner booked a couple of nights here, on arrival we noticed our hot tub did not have a drop of water in and was still dirty! We spoke to reception who told us their maintenance man would come down to have a look when he came... read more

As a Birthday treat my partner booked a couple of nights here, on arrival we noticed our hot tub did not have a drop of water in and was still dirty! We spoke to reception who told us their maintenance man would come down to have a look when he came down he sorted the problem and told us that someone would come down to turn the water off so it didn’t over flow, he was not happy as he said he was supposed to be finishing work and no one was told him we would be here so the lodge and tub had not been checked over! Anyhow two hours went by the hot tub was nearly over flowing and we had to go under the decking to try and turn the water off ourselves then activate the hot tub sonwe could use it and then put the decking back together as no one came to assist as we were told they would. We phoned the reception and I explained what had happened and that I would like to talk to the manager or person in charge as the communication between staff was poor she then went on to talk to another customer whilst I was on the phone which was incredibly rude. she assured me her manager would be in contact with us Forst thing in the morning. We did not have any phone call or visit. The glasses & cutlery were dirty and still had lipstick on from previous people and one dressing gown had stains on. The people next door had to go round with disinfectant as their lodge was also left unclean. Overall the lodge is well equipped and done to a high standard but the communication between staff and how they go about running the park is poor.

2 Darwin Escapes Review 2 stars
Reviewed 4 weeks ago

Despite review of 18th June about bar being shut early and the promise from management 21 st June to sort it with team, we were turned away from bar at 9.45 tonight 24th June. We were told literature in lodge wants updating from the already early bar closing time of 10pm.

Despite review of 18th June about bar being shut early and the promise from management 21 st June to sort it with team, we were turned away from bar at 9.45 tonight 24th June. We were told literature in lodge wants updating from the already early bar closing time of 10pm.

2 Darwin Escapes Review 2 stars
Reviewed 4 weeks ago

My brother-in-law booked a table for six last night (20th Feb) and the whole experience was totally farcical! Four of us got there first and James the waiter said would we like to go to our table but we said no we would wait for our friends to get ... read more

My brother-in-law booked a table for six last night (20th Feb) and the whole experience was totally farcical! Four of us got there first and James the waiter said would we like to go to our table but we said no we would wait for our friends to get there. He just left us standing there so we made our way to the settees. The friends arrived very soon after and James came with menus – but only gave them to four of us and forgot to give the 2 men any! We had a voucher for the meals which included Procecco so we asked for this while we were waiting for our table and instead of using a tray he came with them 2 at a time which seemed very odd. At the table we had to move it out as couldn’t get in as so close to the adjoining table. The table had only been set with 2 side plates so we asked for the others and James came back with 3 more so one guest was still left without a side plate. The candles were never lit. James took our order for drinks (wine – which didn’t come until after we had finished our starters). The 2 men asked for real beer and was told by James that you didn’t do it – even though my brother-in-law had been there the week before and you did. They went up to the bar themselves and got the beer. Whilst eating the starters a waiter came with seasonal vegetables and potatoes which we had ordered with our mains!! He took them away saying this is what the kitchen had put out. We had to ask for bread several times to go with the starters and they eventually came when we had finished our starters! The starters were cleared away (well, most of it – the bread boards stayed on the table throughout the whole meal and were never cleared). Whilst waiting for our main course James came back with the menus for pudding!!! We informed him that we hadn’t had our mains yet. Throughout our whole time at the table we were never asked how our meals were, never asked if we’d like more drinks.
Such a shame – you have a beautiful place there. Several tables I noticed had complained last night – one even getting the Manager over. The staff are totally undertrained. No-one was over-seeing the dining-room. For the prices on your menu you would expect top notch service. As I said in my opening paragraph I can only describe it as totally farcical.

1 Darwin Escapes Review 1 stars
Reviewed 4 weeks ago

#1 of 1 Specialty lodging in Hawkchurch

Based on 447 reviews on TripAdvisor

Darwin Escapes Trip Advisor Rating TripAdvisor Traveler Rating
Darwin Escapes Trip Advisor Certificate of Excellence 2018 Certificate of Excellence 2018

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"Fantastic break in lovely accommodation"

Darwin Escapes Trip Advisor Rating
Reviewed 6 days ago Qmd14

We have just returned from a 4nt stay in a Coleridge 3 bedroom lodge, two adults and our two 16yr olds as a relaxing break before their GCSEs. From start to finish we were blown away. Check in staff...

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"Lovely week away"

Darwin Escapes Trip Advisor Rating
Reviewed 13 days ago RAR2019123

Second stay at Hawkchurch and would highly recommend. The lodges are spacious and very clean. The hydro pool, sauna and steam room are great. All facilities are kept well and clean. My friend put...

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"Fabulous "

Darwin Escapes Trip Advisor Rating
Reviewed 21 days ago 774stephg

We have just had four lovely nights staying in Quinn lodge. Couldn’t fault any aspect of the accommodation, in fact the bed was the comfiest I have ever slept in and I didn’t want to leave. The food...

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