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FAQs - Hawkchurch Resort & Spa

All of our resorts are now open. Please note, the Bistro, gym and pool are currently closed however Ezina Spa is now open. Some amenities in our holiday accommodation may also be removed to ensure a safe stay for all. Find out more here

Frequently Asked Questions

Find the answers to the questions we most frequently get asked here at Hawkchurch Resort & Spa by our valued customers who are consider holiday breaks at our resort or looking for holiday homes for sale in Devon’s most sought after location:

General Questions

How do I get to Hawkchurch Resort and Spa by car?

If you are travelling along the M5, then at junction 25 you should take the A258 exit heading towards Taunton, Honiton, Yeovil and Weymouth. Take the exit on the roundabout signposted for Yeovil (A358) and Weymouth (A37).

Follow the road for approximately nine miles until you reach another roundabout where you should take the 4th exit signposted for the Chard Services (A358). Continue for another five miles before taking the 2nd exit onto Millfield and continue along the A358 for approximately two miles until turning left onto Broom Lane.

Continue down this lane for about a mile until you see a signpost for Hawkchurch/Axminster. Continue to follow the signs for Hawkchurch as you follow this lane onto Hawkchurch Road. At the end of Hawkchurch Road you should take a right turn onto Wareham Road and continue to follow this road until you see the signpost for Hawkchurch Resort & Spa.

Or set your Satnav to postcode: EX13 5UL

How far away is the closest train station?

The closest train station to Hawkchurch is in the centre of Axminster which is approximately 5 miles away from our resort. Bus and taxi services are available from this point.

I've left something at the resort - how do I get it back?

Please call us on 01297 678402 to speak to a member of our team who will be more than happy to help reunite you with your item(s). Please let us know your date of stay, holiday reference and a description of the item – so that every effort can be made to locate it.

If we are able to find your item, please note that you will be asked to cover the cost of postage with a minimum handling fee of £10. All items will be posted recorded delivery and a member of our team will contact you with the relevant tracking number. We cannot accept responsibility for the loss or damage of items and possessions during holidays on our resort.

We will keep all lost property for up to 1 month. If it has not been claimed then during this time then it will be donated to a local charity shop or otherwise responsibly/lawfully disposed of.

Is there a bus stop located near Hawkchurch resort?

The closest bus stop to the park is located at Raymond’s Hill.

Is there WiFi internet access available at Hawkchurch Resort and Spa?

Yes, complimentary Wi-Fi internet access is provided as standard for both holiday home owners and holidaymakers at Hawkchurch.

What is the dog policy at the park?

Hawkchurch is a pet-friendly holiday park, but we, of course, need to make sure that the resort can be enjoyed equally by non-pet and pet owners.

We request that no animals of any kind occupy a holiday lodge which has not been allocated to pet owners without the prior permission of the resort manager. Help us to ensure this by including your pet on your holiday booking so that our staff can make sure that you are allocated the correct lodge.

Other rules to bear in mind for dog owners who are holiday home owners or holidaymakers staying at Hawkchurch:

  • Where allowed, all pets must at all times be kept under proper control and must not enter any facility building. (excluding guide dogs)
  • Dogs must be kept on a lead at all times (unless in the dedicated dog areas) and prevented from fouling.
  • All fouling should be disposed of immediately in an appropriate manner.
  • In accordance with the Dangerous Dog Act 1991, the following breeds of dog are not permitted anywhere on the park at any time: Pit-bull Terrier Japanese Tosa, Dogo Argentino, Fila Braziliero as well as any other breed at the Park Manager’s discretion.

Are you looking to take two dogs on holiday? Please could you kindly call our helpful booking team on 0345 498 6595

What is the policy regarding pets at Hawkchurch?

Hawkchurch Resort & Spa is the ideal destination for pet-friendly holidays in Devon with a large number of holiday lodges set aside for pet owners who are planning on bringing their furry friends along with them to the resort. One of these units, the Austen Premier Lodge, even has its own private hot tub facilities.

However, please make us aware if you are going to be bringing a pet with you on holiday to Hawkchurch Resort so that we can ensure that you are given a pet friendly lodge.

Holiday Home Owners at Hawkchurch are also permitted pets, but please refer to our policies regarding dogs to ensure that your particular dog will be allowed on park.

What time is check-in at Hawkchurch?

Check-in for holiday makers staying at Hawkchurch Resort & Spa is from 5pm. However, if you would like to arrange a different check-in time or don’t believe you will be able to make it before reception closes at 7pm, then please call our reception staff on 01297 678402 and they will do their utmost to find a solution for you if we are given prior notice.

Holiday Break Questions

Are towels provided for all holiday makers staying at Hawkchurch?

We leave no stone unturned in our efforts to ensure that you enjoy a luxurious holiday in Axminster at our tranquil resort. As part of this, towels are of course provided as in all holiday lodges.

What facilities can I expect in my holiday lodge?

You may find that some amenities in your holiday accommodation have been removed to ensure a safe stay for all, find out more here.
All of our lodges are heavily equipped with the latest technology features including Smart TVs and of course complimentary Wi-Fi access for all guests.

The lodges are also ideal for self catering breaks, with full kitchen facilities featuring all the utilities and utensils you will need to be self-sufficient during your holiday with us. Lodges also feature their own dishwashers and washer/dryer facilities. You won’t want to leave once you have experienced our comfortable bedding, while the other furnishings are also designed to be stylish without compromising your comfort.

Will I have a freezer in my holiday lodge?

All of our holiday lodges are equipped with fridge freezers.

Ownership Questions

Can I choose the location of my holiday home?

Absolutely. Please feel free to book a park visit where you can look around the resort and find the plot that is ideal for you.

Can I get a mortgage on a holiday lodge?

No, because lodges are sold with a licence rather than a lease you will be unable to secure a mortgage on them. However, there are a number of finance packages available to ensure affordable monthly repayments which cost far less than many assume.

How long will a holiday lodge last?

As long as regular maintenance is carried out and the lodge is well looked after, it could literally last a lifetime.

How much are the site fees at Hawkchurch?

The annual site fees start from just £5,815 which provides you with access to our wonderful facilities in a glorious setting.

Is Hawkchurch Resort open all year round?

Yes, Hawkchurch is open 12 months a year for holiday makers. For owners, the season is from 10th February – 10th January (11 months).

What is included in my site fees?

The site fees will guarantee you with access to many of our facilities completely free of charge throughout the year regardless of how many times you stay. They will also cover the costs of maintain these facilities as well as the grounds and gardens around. This is without mentioning the Free Wi-Fi and much more. Please enquire for more details.

Would I be able to sell my lodge at a later date?

Yes, you are able to sell your lodge at a later date providing you are selling it for holiday use and not residential. You may decide to do this privately or via an estate agent, but this process must go through Hawkchurch Resort & Spa. Our staff are happy to answer any questions you might have should you be considering this so that you can benefit from our experience in the process to make things that little bit easier.

Park Questions

Are there any job vacancies at Hawkchurch?

If you are looking for jobs in Axminster at our stunning new resort, then please feel free to take a look at the current vacancies which are available on our Hawkchurch Resort careers page.

Can you have BBQs at Hawkchurch?

Unfortunately not. Safety is our top priority at Hawkchurch Resort & Spa and as such private BBQs are not permitted due to the potential fire risk they represent. The use of disposable BBQs is allowed but they must be used on one of our BBQ stands which are available to hire from Reception for a small fee.

How do I get to Hawkchurch?

Set your satnav to postcode: EX13 5UL.

Can’t Find An Answer To Your Question?

If you can’t find an answer to the question which you have in mind, then please fee free to get in touch with our helpful team at any time using our handy online contact form below.

We are more than happy to answer any questions or address any concerns which you might have regardless of whether it relates to our on-site facilities, holiday breaks or holiday home ownership options:

Contact Hawkchurch Resort & Spa

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