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After Sales Support - Cheddar Woods

Guaranteed Peace of Mind at Cheddar Woods…

When you buy a lodge at Cheddar Woods, we work tirelessly to ensure that you can simply focus on enjoying the good life in your home away from home.

We believe that owning a holiday home shouldn’t bring any extra burdens. After all, this is supposed to be the place you go to in order to escape from the stresses and strains that life forces us to face; not add to them!

Our experienced team have worked in the holiday home industry for years, so will be able to help guide you through any difficult decisions or obstacles that you might face. It might be an unknown to you if you are a first time buyer, but the likelihood is that we’ve seen it all before and will know how to overcome it so that you can carry on enjoying a 5 star lifestyle at Cheddar Woods.

Read on to learn more about the fantastic after sales support which is offered to our valued holiday home owners here at Cheddar Woods Resort & Spa.


Carve a Lifetime of Happy Holiday Memories…

One of the questions our team gets asked most often is “How long will my lodge last?”.

Well quite simply, subject to normal maintenance being adhered to we would anticipate that your holiday lodge will last a lifetime!

We work with only the best holiday home manufacturers, with all lodges being built in the UK. The holiday lodges in Cheddar Woods have been constructed to ensure ultra low maintenance and durability without compromising the performance or the aesthetic appeal of your stylish new abode. This means you shouldn’t have to worry about a thing and we can advise you on the correct maintenance schedule to adhere to with your particular holiday home of choice.

Subject to simple maintenance such as keeping rainwater guttering clear of debris, our lodges are capable of lasting quite literally a lifetime. Depending on the manufacturer, warranties often include:

40 year roof warranty

15 year warranty on cladding

10 year insurance backed Gold Shield Warranty

10 year warranty on all Lodge Decking

10 year frame, 5 year window furniture and 10 year glazed units

Various warranty periods with appliances

A, AA or even AAA rated appliances are fitted as standard

All our lodge holiday homes at Cheddar Woods are high quality modular type homes. The lodges are effectively timber frame homes on steel frames; the building is made in either one or two modular parts off site in factory conditions and are all constructed to surpass British Building Regulation BS3632. They are then transported to site and maneuvered into position on your chosen plot.

The construction includes external “Canexel” cladding (Canexel is an eco-friendly wooden product made from wood pulp, wood fibre & wood wax. It is ultra low maintenance, doesn’t need painting and lasts for decades) and coloured Fensa regulation residential uPVC energy efficient windows. Internally dry lined internal stud walls offer superb sound and heat insulation.

Outside; every Cheddar lodge has its own decking that is constructed from galvanised steal that is then finished with a PVC wrap. All decking boards used are extruded using the latest high quality and high performance anti-slip composites, and each holiday home has its very own block paved driveway right outside for your convenience.


On-Hand Support – 7 Days a Week

Alongside the manufacturer warranties, one of the benefits which come with owning a lodge at Cheddar Woods is the peace of mind you get in knowing that our team of professional, in-house staff will be on hand 7 days a week to help you with any issues that you might encounter.

From plumbers to joiners, and electricians to professional gardeners. Should you request any additional works on your holiday home, you can be assured that one of our team or trusted company assured contractors can assist you so that you can get on with enjoying your new 5 star lifestyle.

Cheddar Woods Resort & Spa is of course part of the ever expanding Darwin Escapes group. We now own 22 luxury resorts across the UK, with Cheddar Woods being one of our most popular and luxurious resorts. When you buy a lodge in Cheddar Woods you are buying into the 5 star lifestyle that a Darwin Escapes Resort provides; safe in the knowledge that you are buying from one of the industries most trusted brands!


Getting in Touch

Once you are a holiday home owner at Cheddar Woods, you will be able to simply head down to reception to request assistance or give our team a call on 01934 742610.

You can also get in touch with us online without the need to take a step outside or press a dial on your phone. Simply complete the form below letting us know the nature of your enquiry, and we’ll aim to respond to you as quickly as possible.

We are also more than happy to take enquiries for anyone who maybe considering becoming a part of our 5 star holiday home community in Somerset’s premier destination. Again, simple fill out the form below, pay us a visit or contact our sales team over the phone on 01745 858010.


Contact our Team

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Darwin Escapes keeps the interests of its customers top of mind, so you can rest assured that your data will only be used to help you and will not be shared with external parties unless otherwise requested. For more information about how your data will be utilised, please visit our privacy policy page.

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