Customer Feedback & Complaints
We apologise if your experience at Cheddar Woods Resort & Spa was not as expected, and we understand that things don’t always go to plan.
Customer satisfaction is the number one priority for all Darwin Escapes resorts, and we will do everything in our power to “create and provide an experience which enables our customers to carve memories that last a lifetime, in a safe and secure environment”.
We are therefore keen to hear about any issues we have encountered so that we can work on a resolution and improve our performance for the future. Even if you enjoyed your stay but have some suggestions on how we could improve the service we offer, please let us know.
Please submit your feedback using the below online form, and a friendly members of the Darwin Escapes family will aim to get back in touch with you as soon as possible.