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Customer Feedback & Complaints

We apologise if your experience at Cheddar Woods Resort & Spa was not as expected, and we understand that things don’t always go to plan.

Customer satisfaction is the number one priority for all Darwin Escapes resorts, and we will do everything in our power to “create and provide an experience which enables our customers to carve memories that last a lifetime, in a safe and secure environment”.

We are therefore keen to hear about any issues we have encountered so that we can work on a resolution and improve our performance for the future. Even if you enjoyed your stay but have some suggestions on how we could improve the service we offer, please let us know.

Please submit your feedback using the below online form, and a friendly members of the Darwin Escapes family will aim to get back in touch with you as soon as possible.


Yes, I would like to opt-in to future communication from Darwin Escapes. We will only contact you by your chosen methods below:

Darwin Escapes keeps the interests of its customers top of mind, so you can rest assured that your data will only be used to help you and will not be shared with external parties unless otherwise requested. For more information about how your data will be utilised, please visit our privacy policy page.