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Customer Feedback - Cheddar Woods

Customer Feedback & Complaints

Here at Cheddar Woods, customer satisfaction is our number one priority.

We will do everything within our power to “create and provide an experience which enables our customers to carve memories that last a lifetime, in a safe and secure environment”. This shared ethos across all Darwin Escapes destinations means that we value all customer feedback that we receive so that we can continuously improve the offering which we are able to provide to both our much valued holiday home owners as well as our holiday guests. It is this approach which has helped to us achieve our 5 star status with Visit England.

We are therefore keen to hear about any issues you may have encountered whilst here at Cheddar Woods so that we can work on a resolution for you as well as improve our performance for the future. Even if your stay here was a happy one but you have some minor niggles that you would like to highlight to us, then please feel free to get in touch. We welcome any thoughts you may have on how we can improve the quality of our service here.

Please submit any feedback which you may have about Cheddar Woods Resort & Spa using the below online form, and a friendly member of the Darwin Escapes family will aim to get back in touch with you as soon as possible.


Yes, I would like to opt-in to future communication from Darwin Escapes. We will only contact you by your chosen methods below:

Darwin Escapes keeps the interests of its customers top of mind, so you can rest assured that your data will only be used to help you and will not be shared with external parties unless otherwise requested. For more information about how your data will be utilised, please visit our privacy policy page.