Click here to talk to a member of our team who will be able to assist you with any query you may have.
Frequently Asked Questions
Have you got something you’d like to know about a holiday break at Canterbury Reach Lodge Retreat? See if your questions is answered below:
Are we allowed to use bikes around the resort?
Yes, you are welcome to use bicycles with respect and care for both pedestrians and cars. We recommend wearing safety equipment and high visibility clothing.
Holiday Break Questions
Are guests allowed BBQs at Canterbury Reach Lodge Retreat?
Yes, a BBQ stand must be hired from reception. You can bring your own disposable BBQs or buy one from reception. BBQs must be attended to at all times and disposed of carefully.
Do we need to bring our own towels?
No, towels are provided in all accommodation
How Far away is the Nearest Train Station?
Chartham Station is a 10 minute taxi journey away from the resort
What is the Check in Time at Canterbury Reach Lodge Retreat
Check in is at 4 pm. If this is going to be an issue at all, please call our reception team giving at least 48 hours’ notice if possible on – 01227 701110
What Time Do Guests Check Out?
Check-out is at 10am
Can guests obtain a mobile phone signal at the lodge retreat?
Due to the secluded location of the resort, the mobile signal is relatively weak and it can sometimes be difficult to send or receive any calls or texts
What is Darwin Escapes’ Dog Policy?
We’re pet-friendly, but do have a few rules to ensure the park can be enjoyed by pet-owners and non-pet-owners alike.
We ask that no dogs, pets, or animals of any kind may occupy a non pet unit without the prior permission of the Park Manager. (This can be achieved by including your pet on your booking form to ensure you are allocated a pet-friendly unit).
a. Where allowed, all pets must at all times be kept under proper control and must not enter any facility building. (excluding guide dogs)
b. Dogs must be kept on a lead at all times (unless in the dedicated dog areas) and prevented from fouling.
c. All fouling should be disposed of immediately in an appropriate manner.
d. In accordance with the Dangerous Dog Act 1991, the following breeds of dog are not permitted anywhere on the park at any time: Pit-bull Terrier Japanese Tosa, Dogo Argentino, Fila Braziliero as well as any other breed at the Park Manager’s discretion.
Can’t find what you’re looking for?
If you can't find the answer you're looking for please get in touch with us via social media and we will answer any questions you may have.
Want to find out more?
If you require any additional information you can get in touch through our simple and easy to use contact form here.