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Our 3 night breaks start on a FridayOur 4 night breaks start on a Monday

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Customer Feedback - Bath Mill

Customer Feedback & Complaints

Customer satisfaction is our absolute top priority here at Bath Mill Lodge Retreat.

Our mission is “To create and provide an experience which enables our customers to carve memories that last a lifetime, in a safe and secure environment”. We will also go the extra mile in order to achieve this aim as we strive to maintain the 5 star status which has been awarded to us by Visit England.

We are sorry if the experience you had with us wasn’t as anticipated and understand that things don’t always go perfectly to plan. With this in mind we welcome any feedback you might have which could help us to improve the quality of service which we provide to our much valued customers. Please submit your feedback using the online form below and a member of our guest experience team will endeavor to get back in contact with you as soon as possible to discuss your issues:


Yes, I would like to opt-in to future communication from Darwin Escapes. We will only contact you by your chosen methods below:

Darwin Escapes keeps the interests of its customers top of mind, so you can rest assured that your data will only be used to help you and will not be shared with external parties unless otherwise requested. For more information about how your data will be utilised, please visit our privacy policy page.