Customer Feedback & Complaints

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Darwin Escapes

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Customer Feedback & Complaints

Customer satisfaction is our number one priority. Our mission is “To create and provide an experience which enables our customers to carve memories that last a lifetime, in a safe and secure environment”, and we will always do our best to go the extra mile to achieve this.

We’re sorry if your experience wasn’t as expected at Bath Mill Lodge Retreat and understand not everything always goes to plan. Please leave your feedback below and we will be back in touch as soon as possible.

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2018 Brochure

Bath Mill Lodge Retreat, Newton Road, Bath, Somerset, BA2 9JF

reception tel: 01225 333909

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Latest reviews

What a wonderful place! My partner and I went for just one night though we could have definitely stayed longer. It was certainly 5 star accommodation and worth every penny. Loved the floor lighting w...
★★★★★
Just returned from a break in a Hartfield Lodge in your new Bath Retreat. Starting with a positive- most impressed with the resort and obviously a lot of money has been invested. On the negative side:...
★★★★
This is our second visit in within the 3 months of this wonderful place opening.....It is Perfection, from the beautiful surroundings with the feel of nature on your doorstep yet only a stones throw a...
★★★★★
My partner and I just had a four day stay there, I cannot praise this place enough, from luxury lodges, to beautiful scenery, excellent, friendly, helpful staff, I didn't want to come home, I'll defin...
★★★★★
I arranged a surprise 40th birthday in the function suite at the Brook Bar & Bistro, Bath Mills and it was an absolutely brilliant day. The room sat 20 adults and 7 kids, leaving enough space for ...
★★★★★